Frequently asked questions
Everything to know before you arrive
Cancellation is free up to 48 hours before the arrival date. After that, the first night is charged. Exact terms are confirmed in writing when you book by WhatsApp or email.
Check-in is from 15:00 and check-out is before 11:00. Late arrival is possible at no extra cost when announced in advance; luggage can be left at the riad before check-in.
Pets are not accepted at the riad, with the exception of guide dogs accompanying a visually impaired guest.
Yes. A private transfer from Marrakech-Menara airport, about 6 km away (20 $), can be arranged on request. The driver drops guests at the entrance of the derb and a team member carries the luggage to the door.
Payment is made on site in Moroccan dirhams, in cash or by bank card. No payment is taken through this website: the booking is confirmed by WhatsApp or email.
Yes, the riad has an on-site wellness centre with a traditional hammam. Treatments are booked with reception, preferably the day before, as slots are limited by the number of rooms (8).
A continental breakfast is served every morning in the patio or on the terrace: Moroccan pancakes, seasonal fresh fruit, cheese, bread, mint tea and coffee.
Yes. Among the riad's 8 rooms, several upper-floor rooms look out onto the Atlas mountains; state your preference when requesting a booking, subject to availability.
The Marrakech Medina is mostly pedestrian. Vehicles stop at the entrance of Rue Derb Jdid, a few dozen metres from the riad; the team meets guests and carries the luggage.
Yes, all 8 rooms can be booked together for a wedding, a retreat or a family gathering. Contact us on WhatsApp at +212 639 675 900 for a quote.
